Refund Policy
Customer satisfaction is important to us. If you experience an issue with your order, please review our refund and replacement guidelines below.
Eligibility for Refunds or Replacements
Refunds or replacements may be considered in cases where:
-
The customer receives a damaged product
-
The wrong product is delivered
-
The product is missing from the order
-
The product arrives in leaked or defective condition
Customers must report such issues within 48 hours of delivery along with clear images or videos as proof.
Non-Refundable Situations
Refunds or returns may not be accepted for:
-
Change of mind after delivery
-
Opened or used products
-
Minor packaging variations
-
Delays caused by courier partners beyond reasonable control
Refund Process
Once the request is reviewed and approved, refunds will be processed to the original payment method within 5–10 business days.
Cancellation Policy
Orders may only be canceled before dispatch. Once an order has been shipped, cancellation requests may not be accepted.
Contact Support
For refund, replacement, or order-related concerns, customers may contact our support team through the official communication channels mentioned on the website.